Frequently Asked Questions

How can I order a book or test?

You may either place your order

Psychometric tests and assessment tools

Psychometric tests and assessment tools may only be supplied to qualified professionals who have an appropriate certification for their use. When you order test materials for the first time via our web shop or by other means we therefore request that you provide documentation indicating that you are qualified and certified to use psychometric tests.
Download the Qualification for Test Purchase.

How long will delivery take?

Europe
Default shipping 2-4 days for books and tests

Asia, Africa and Australia
The delivery times for Asia, Africa and Australia vary.

Do you accept purchase orders?

Yes, we do accept purchase orders. Since prepayment is required, we will issue a proforma invoice and send it to you. After your payment has been received, the ordered item can be shipped.

Do you accept payment by credit card?

Yes, we accept payment by VISA, MasterCard, and American Express.

How can I change the personal data in my customer account?

In your account you can change your delivery and invoice addresses or change your password. Next to the overview of all current online orders (from 03/2016 from the new webshop) you can also process your shopping list.

Your data is always treated confidentially and will not be shared with any third party. For further information, please see our Terms and Conditions.

How do I use the shopping list?

If you are interested in a product from our online shop and you want to note it for a later visit, then you can save it to your shopping list by clicking on the heart symbol. When you next visit, you can simply login to your customer account and call up the article again or place it directly into the shopping basket.

I have forgotten my password

When you have already registered to the online shop, but you have forgotten your login, you can request a new password. The password will be sent to your email address that you used for your registration.

When will the title xy be available?

If you would like to know when a new title will be released please send an email to customerservice@hogrefe.com.

I have a question aboout the online version of the Clinical Handbook of Psychotropic Drugs. Where can I find the answer?

You can find the answer to frequently asked questions about the online versions of the Clinical Handbook of Psychotropic Drugs here.